FlexIPS Hong Kong Limited

1. Introduction

Flexips ("we," "us," or "our") respects your legal rights of privacy when collecting, storing, using, and transmitting personal data. We comply with the Personal Data (Privacy) Ordinance (Cap. 486) of Hong Kong (PDPO) and enforce strict security and confidentiality standards for our personnel. By visiting flexips.com or using FlexIPS services, you consent to this policy.

2. Collection of Personal Data

We only collect data that is necessary and adequate for the purposes outlined in this policy.

• Identification: Name, gender, date of birth, HKID number (only when strictly required).
• Contact: Telephone number, email address, correspondence address.
• Business: Company name, job title, and business contact data.
• Technical: IP address, browser type, operating system, usage statistics, and cookies (see Cookies section).
• Transactions: Payment details processed securely for billing.

3. Purpose of Use

• Provision of FlexIPS hardware, software, and services.
• Customer support, enquiry handling, and complaint resolution.
• Identity verification for account management and security.
• Billing, payment processing, and daily operations.
• Service improvements through usage analytics.
• Compliance with applicable Hong Kong laws and regulations.

4. Disclosure and Transfer of Data

We keep personal data confidential and do not sell it. Disclosure is limited to:

• Service providers (cloud, telecom, payment, or administrative partners) supporting business operations.
• Law enforcement agencies, courts, or regulators where required by Hong Kong law.
• Business transfers such as mergers, acquisitions, or asset sales involving Flexips.

5. Direct Marketing

We will only use personal data for direct marketing with your explicit consent or indication of no objection. You can opt in when submitting your data and opt out at any time via unsubscribe links or by contacting our Data Protection Officer.

6. Data Retention

Personal data is retained only as long as necessary to fulfill the stated purposes or to meet legal obligations. Once no longer required, it is securely erased or anonymized.

7. Data Security

• Encrypted transmission (SSL/TLS) and secure servers.
• Access controls enforcing need-to-know permissions.
• Regular security reviews, logging, and vulnerability remediation.

8. Data Access and Correction Rights

Under the PDPO, you may confirm whether we hold personal data about you, request access, or ask for corrections where data is inaccurate. A reasonable processing fee may apply to access requests.

9. Cookies

Our website uses cookies to distinguish you from other users, maintain secure sessions, and improve experience. You may disable cookies in your browser, but some functionality may be limited.

10. Contact Us

Email: contact@flexips.com,.

11. Changes to this Policy

We may update this Privacy Policy at any time. Any changes will be posted here with an updated Effective Date.